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📘Help ManualBOHMembership MarketingMarketingPromotional ActivityAdd-on Items

Add-on Items

1 Module Introduction

An add-on items promotion refers to a sales tactic where customers can purchase designated items at a discounted price after spending a specified amount or buying a certain quantity of items. This feature helps merchants increase average order value, boost item sales, diversify order structures, and simultaneously enhance customer shopping experience and repurchase intention.

2 Configuration Guide

2.1 Basic Information Configuration

STEP 1: Access the Promotion Management Page

  1. Log in to the SaaS Admin Portal. Navigate to【Membership Marketing】>【Marketing】> 【Promotional Activities】.
  2. Select the Add-on Items module to enter the activity configuration page.

STEP 2: Fill in Basic Information

  1. Name: Enter a descriptive name (e.g., “Spend $30, Add $2 for a Beverage”).

  2. Code: Assign a unique identifier for internal management and tracking purposes.

  3. Time:

    • Time Slot Restrictions: Set valid time slots for the activity, e.g., “2:00 PM – 5:00 PM daily” or “Monday to Friday”.
    • Date Restrictions: Merchants can specify exact dates to ensure the activity only takes effect during the selected period.

  4. Group: Select the corresponding group from the dropdown menu.

  5. Description: Briefly outline activity details and rules with clear and concise language.

2.2 Activity Rule Configuration

  1. Purchase Eligibility (Choose One Option)

    • No Threshold: Customers can redeem the offer with any purchase; no specific qualifying items required.
    • With Threshold: Select either “Order Amount (Minimum $X)” or “Item Quantity (Minimum X Units)”.
    • Redemption Limit per Order: Optional field. Leave blank for unlimited redemptions.

  2. Threshold Application Scope

    • Qualifying Items Only: The threshold is met when the amount/quantity of designated items reaches the requirement.
    • Entire Order: The threshold is met when the total amount/quantity of all items in the order reaches the requirement.

  3. Qualifying Item Scope

    • Select the range of items that count toward the threshold: Supports “All Items”, “Selected Items”, or “Item Categories” (POS terminal only supports enterprise-level items/categories).

  4. Add-on Items Configuration

    • Click “Select Items” to add up to 10 redeemable items.
    • Configure the following details:
      • Promotional Price: Defaults to $1.00. Must be greater than $0 and support two decimal places.
      • Purchase Limit per Order: Defaults to 1 unit. Must be a positive integer greater than 0.

2.3 Applicable Store Configuration

STEP 1: Select Participating Stores

  • Choose stores to roll out the activity; supports selecting all stores or specific locations (e.g., by region).

STEP 2: Store-Specific Rules (Optional)

  • Customize unique rules for different stores to implement flexible promotion strategies as needed.

2.4 Advanced Settings

  1. Promotion Code: Toggle to enable/disable promotion code requirement. When enabled, the offer can only be redeemed by entering the code offline. Configure the code and its valid time period.
  2. Member-Only Benefit: If checked, the offer is exclusively available to customers who hold this member benefit.
  3. Applicable Service Types: Defaults to all options. Customize to select “Dine-In”, “Takeout”, or “Delivery”.
  4. Eligible Customer Scope:
  • Navigate to Advanced Settings to restrict the target audience. Select specific customer groups, including:
    • Member Tier: Limit the activity to certain member levels (e.g., VIP Members, Silver Card Members).
    • Customer Tags: Filter customers by tags (e.g., New Customers, Repeat Customers).

  1. Customer Participation Limits:

    • Total Participation Limit per Customer: Set the maximum number of times a single customer can join the activity during the entire period (e.g., 3 times per customer).
    • Daily Participation Limit per Customer: Restrict the number of redemptions per customer per day (e.g., 1 time per day).

  2. Maximum Discount per Order:

    • Set the cap on discount amount for a single order. Even if the order meets criteria for higher discounts, the system will apply this upper limit to avoid excessive losses.
    • Example: If the maximum discount per order is set to $50, the final discount amount will not exceed $50, regardless of higher discount triggers.

  3. Side Dish Eligibility for Discount Calculation:

    • Threshold Calculation: Side dishes are included in the order amount by default when calculating the threshold.
    • Included in Discount: The system treats main dishes and side dishes as a single unit, and the discount amount is prorated between them.
      • Example: A merchant runs a “Spend $100, Get $10 Off” promotion. A customer buys item A ($90) with a side dish ($10). Since the side dish is included, the $10 discount is split proportionally between item A and the side dish.
    • Excluded from Discount: The system only applies the discount to the main dish price, excluding side dishes from the discount calculation.
      • Example: A merchant runs a “Spend $100, Get $10 Off” promotion. A customer buys item A ($90) with a side dish ($10). Since the side dish is excluded, the full $10 discount applies only to item A.

  4. Add-Ons/Flavor/Cooking Method Eligibility for Discount Calculation:

    • Threshold Calculation: Add-ons, flavor options, and cooking methods are included in the order amount by default when calculating the threshold.
    • Included in Discount: The system treats main dishes and add-ons/flavor/cooking methods as a single unit, and the discount amount is prorated between them.
      • Example: A merchant runs a “Spend $100, Get $10 Off” promotion. A customer buys item A ($90) with a $10 add-on. Since the add-on is included, the $10 discount is split proportionally between item A and the add-on.
    • Excluded from Discount: The system only applies the discount to the main dish price, excluding add-ons/flavor/cooking methods from the discount calculation.
      • Example: A merchant runs a “Spend $100, Get $10 Off” promotion. A customer buys item A ($90) with a $10 add-on. Since the add-on is excluded, the full $10 discount applies only to item A.

  5. Promotion Stacking & Exclusivity Rules:The system predefines default stacking/exclusivity relationships for different discount types (e.g., coupons, promotions, member prices, member discounts). Merchants can either use the default rules or customize exclusive/stackable relationships between this activity and other discount types during setup.

    • Use Default Stacking/Exclusivity Scheme: The system applies a universal set of rules for coupons, promotions, member prices, and member discounts.
    • Customize Rules: Merchants can independently configure whether this activity can be stacked with member prices, member discounts, coupons, or other promotions.
    • Priority Rule: Customized rules take precedence over the default scheme if there is a conflict.

3 Activate & Manage the Promotion

3.1 Activate the Promotion

  • After completing the configuration, click【Save】to activate the promotion.

3.2 Promotion Management & Monitoring

  • View performance data (e.g., order volume, discount usage) in the Promotion Management module.
  • Pause or adjust the promotion at any time, and manually archive it when necessary.
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