E-Menu

1 How to require a waiter to manually confirm an order on the E-Menu?

• Scenario: To prevent accidental orders, you can require a waiter to authorize the final submission from the shopping cart.
• Path: Log in to BO (Back Office) → Operation Center → Restaurant Management → E-Menu.

• Setting: Toggle on “Waiter Confirmation Required for Ordering.”
• Effect: When a customer attempts to place an order, a pop-up will require a waiter’s login/password to proceed.

2 Why is the staff name not appearing on the POS order page for E-Menu orders?

• Root Cause: The system did not capture staff information because the “Waiter Confirmation” feature was disabled, allowing the order to be placed anonymously.
• Solution:

1. Go to BO → Operation Center → Restaurant Management → E-Menu.
2. Enable the parameter: “Waiter Confirmation Required for Ordering.”

3 Does the E-Menu support idle screen images or videos?

A: Yes. You can display promotional content when the device is idle.

• Path: BO → Operation Center → Restaurant Management → E-Menu.

• Action: Enable the idle screen parameter and upload your files.
• Specifications:
  • Quantity: Up to 10 images or videos.
  • Image Formats: JPG, PNG, GIF (File size < 5MB).
  • Video Formats: MP4, AVI, MKV, MOV, WMV (File size < 20MB).

4 Troubleshooting: E-Menu shows “Service exception, please contact after-sales support” upon login.

• Root Cause: The current menu has not been assigned to the E-Menu sales channel.
• Solution:

1. Go to Menu Management and edit your menu settings.
2. In the “Applicable Channels” section, ensure the “E-Menu” channel is checked.
3. Save the settings and restart the E-Menu application.