Business Settings

1 Introduction

In this manual, you will learn how to configure essential components such as payment terminals, manage printing and receipts, set up business hours, update data, adjust product departments, and configure voice announcements. With step-by-step instructions, you’ll be able to personalize your store settings efficiently, ensuring your ordering services run smoothly and effectively.

2 Basic Hardware and Payment Configuration

2.1 Payment Terminal Configuration (Card Reader / Pinpad)

2.1.1 Accessing the Configuration Page

• Step 1: Log into the POS system.
• Step 2: Click on the main menu【Settings】 → 【Payment Terminals】
• Step 3: The page will display the option for【Payment terminal of this POS】 and the entry for 【All Payment Terminals】

2.1.2 Binding a Payment Terminal

Selecting an Existing Terminal:

• Step 1: Click on【Payment terminal of this POS】and select a registered terminal from the list (e.g., Pinpad 1, displaying the IP address).

Adding and Binding a New Terminal:

• Step 1: Click【+ Add Payment Terminal and Apply to this POS】. Fill in the following basic information:

  • Terminal Name:
    • Auto-generated (Format: Pinpad + number, e.g., Pinpad 7).
    • Can be customized (must be unique).
  • IP Address / SN(serial number): Fill in at least one.
  💡

  Find IP from device backstage, SN on device label

  - Device Model: Choose from the list (e.g., V400m, Ingenico Desk 3500).

• Step 2: Click【Test Payment】to initiate a 1-cent test transaction. A “Connection Successful” prompt confirms the connection.

• Step 3: Click【Save & Apply】to bind the terminal immediately to the current POS.

2.1.3

2.1.4 Managing All Payment Terminals

• Step 1: Click “All Payment Terminals” to view a list of registered terminals for the store, including IP/SN and associated POS names.
• Step 2: You can “Edit” (modify name/IP/SN) or “Add” (only save to the terminal list, not directly bind to POS).

2.2 Printer and Cash Drawer Configuration

2.2.1 Printer Types and Connections

Printer Type	Applicable Scenarios	Connection Method
Local Printer	Front desk receipts	USB/Bluetooth direct POS connection, system auto-recognizes
Network Printer	Kitchen order slips, shared POS	Click "+ Add Printer", input printer IP, select model, set paper size
Label Printer	Cup stickers, food labels	Select "Label Printer" type, set label size and rotation angle

2.2.2 Printer Function Settings

Backup Printer (Failover)

• Step 1: Enter the printer edit page. In【Backup Printer】,select a backup device (same type as the main printer).
• Step 2: If the main printer disconnects or runs out of paper, the system automatically switches to the backup printer and displays a pop-up prompt:【Switched to backup printer】.

Cash Drawer Association

• Step 1: On the printer edit page, find “Cash Drawer” and select the quantity (1 or 2).
• Step 2: Click【Test Cash Drawer Open】to verify configuration success.
• Step 3: Subsequently, the drawer opens automatically for cash transactions/refunds.

2.2.3 Printer Testing and Troubleshooting

After adding/editing a printer, click【Test Print】 to print a test page with “Printer Name, Date.”

3 Receipt and Template Management

3.1 Print Rule Configuration

3.1.1 Accessing the Print Management Page

• Step 1: Click the main menu 【Settings】 → 【Printing Management】.
• The page is divided into sections:
  • First Section: “This POS (Front Desk) Print Rules” (e.g., receipts, reports).
  • Subsequent Sections: “Kitchen Print Rules” (e.g., cooking station orders).

3.1.2 Configuring Print Rules and Printers

• Front Desk Print Rules:

  • Click【Default Receipt Print Rule】and select the corresponding printer (e.g., Front Desk Printer).
  • Rule description is displayed in real-time.

• Kitchen Print Rules:

  • Find the target kitchen station, click the right-side printer selection.
  • Only compatible printer types are shown.

• Adding Print Rules (Front Desk Only):

  • Click【+ Select Print Rule】and choose from unadded rules available for the current station.
  • After selection, assign a printer to activate.

3.2 Receipt Template Setup

3.2.1 Accessing the Template Configuration Page

• Step 1: Click the main menu【Settings】→【Receipt Templates】
• The page is divided into three sections:
  • Receipt Types
  • Template List
  • Template Preview & Activation

3.2.2 Selecting and Activating Templates

Filter Receipt Types:

• The left list shows configured receipt types (e.g., “Dine-in Receipt,” “Order Slip”). Click to view templates.
• Unconfigured receipt types are not displayed.

Viewing Template Information:

• Templates are shown on cards with details like name, size, modification time, and organization.
• Activated templates are marked with an “Activated” label and prioritized at the top of the list.

Preview and Activation:

• Step 1: Select a template, and the right side shows a preview (prioritizes matching the POS’s current language, if no preview, shows a template summary with components like “Order Number”, “Table Number”).
• Step 2: Click “Activate” and confirm to make it effective. Other templates of the same type are disabled automatically.

3.2.3 Handling Exceptions

• Local Server Offline: “Local server offline, please use when online” message appears. Ensure POS is connected to the internet and retry.
• No Templates Available: “No available templates” message appears. Configure and deploy templates from the Operation Center (PC).

4 Store Operation Parameter Configuration

4.1 Meituan Flash Order Business Hours Setup

4.1.1 Accessing the Setup Page

• Step 1: Click on the main menu【Settings】→【Order Center Settings】→【Meituan Flash Order】→【Meituan Flash Order Store Info】.
• The top of the page shows current business status (Open/Closed/Not Activated).

4.1.2 Configuring Business Status and Hours

• Toggle Business Status: Click on the【Meituan Flash Order Store Status】switch to change between【Open】and【Closed】.

• Set Business Hours:

  • Set by day (Monday to Sunday). Select【Start Time】and【End Time】(cannot be the same).
  • If hours are consistent, click on【Apply All】for a unified schedule.

• Save and effect: Click on【Save】to sync with Meituan Flash Order interface, effective within 5 minutes.

4.2 Voice Reminder Settings (Order / Refund Alerts)

4.2.1 Accessing the Setup Page

• Click on the main menu【Settings】→【Voice Reminder】.
• At the top of the page, you’ll find the master switch for【Enable Voice Reminder】(default is ON). Below are four types of broadcast options.

4.2.2 Configuring Broadcast Rules

• Basic Settings:

  • Broadcast Language: Automatically follows the main POS interface language (e.g., Chinese/English). No manual adjustments are necessary.
  • Multiple POS Scenario: Only the main POS (terminal with the Local Server) will broadcast to prevent duplicate alerts.

• Broadcast Events: (All are enabled by default; can be toggled off as needed)

  • New Order Alert: Notifies of new online or 3rd-party pickup/takeaway orders
  🔉

  "You have received a new order from {Channel Name}".

  - Order Cancellation Alert: Alerts when a 3rd-party order is canceled
  🔉

  "Please note, order {Channel Name}-{Pick-up Number} has been canceled".

  - Refund Request Alert: Announces receipt of an online/3rd-party refund request
  🔉

  "You have received a refund request from {Channel Name}".

  - Preparation Complete Alert: Broadcasts when an order is ready for pickup
  🔉

  "Order {Channel Name}-{Pick-up Number} is ready".

• Activation: Settings take effect immediately. Each event is broadcast only once and cannot be interrupted.

5 Data and Menu Item Management

5.1 Data Update

5.1.1 Automatic Data Update

• Trigger Condition: After you update your settings on the BO end, BO will send the changes to POS automatically.

• Pop-up Reminder: Upon receiving an update message, the POS displays a pop-up:“{Data Type} has an update (Update Time: XX)”, offering【Sync Now】and【Sync Later】options:

  • Sync Now: All POS terminals display a pop-up: “Updating… (e.g., Updating Menu 1/10)”. Progress updates in real-time and closes automatically upon completion.
  • Sync Later: The pop-up closes, and a red dot reminder appears on the main menu. Updates can be manually triggered later.

• Timeout Handling: If no action is taken within 5 minutes, the system automatically executes【Sync Now】.

5.1.2 Manual Data Update

• Step 1: Navigate to【More】→【Data Sync】in the main menu.

• Step 2: The page lists data types available for update (e.g., Menu & Items, Language Pack, Platform Parameters), showing【Cloud Version】and【Local Version】:

  • If Cloud Version > Local Version, an【Update】button appears.
  • Click【Update】, triggering a pop-up: “Updating…”, followed by “Update Successful” upon completion.

• Step 3: Sync Local Data to Cloud:

  💡

  • If local item information has been modified (e.g., production department changes), click【Sync to Cloud】to prevent BO-published data from overwriting local settings

  • If sync fails, an error pop-up will appear (e.g., "Network Error"). Retry once connected.

5.2 Adjusting Dish Production Department (Store Personalization)

5.2.1 Accessing the Settings Page

• Navigate to【More】→ 【Food Production Department】in the main menu.
• The top of the page cautions: “Local modifications need to be synced to the cloud, otherwise BO menu publishing will overwrite them.” Below, store menu items are displayed by “Item Category” (e.g., Beverages, Cold Dishes, Hot Dishes).

5.2.2 Modifying Production Department

• Filter & Select Items:

  • Step 1: Filter items by category (e.g., “Beverages”). You can search using “Item Name / Abbreviation”.
  • Step 2: Check the items to be modified (supports “Select All”).

• Setup / Add Department:

  • Click【Set Production Department】, select the target department(s) from the pop-up list (multiple selections possible)
  • A prompt will appear: “Set the production department for the selected X item(s) to [XX]?” Upon confirmation:
    • Overwrites the original department(s). The item list updates to display the new department(s) in real-time.
    • The system asynchronously syncs to the BO to maintain consistency between local and cloud data.
  • To【Add Department】instead of overwriting, click【+ Add Department】, select the department, and confirm. Multiple departments will be separated by commas.

• Clear & Restore:

  • Clear Single Item Department: Click【Clear】next to the item to remove its production department setting.
  • Restore Local Defaults: If local settings were previously saved, click【Restore Local Defaults】to overwrite current item departments with historical settings.

6 FAQS

1. Issue: Payment terminal test failure

• Solution:
  • Step 1: Check if the IP address/SN is correct.
  • Step 2: Ensure the terminal is powered on and connected to the local network.
  • Step 3: Re-select the device model (ensure it matches the actual device).

1. Issue: Printer Not Printing

• Solution:
  • For local printers: Reconnect the USB/Bluetooth.
  • For network printers: Check the IP, confirm the printer is online.
  • Ensure paper is loaded correctly and not out of paper.

1. Issue: Data Update Popup Not Displaying

• Solution:
  • Step 1: Verify POS is connected to the network (check the network icon in the main menu).
  • Step 2: Go to【Settings】→【Data Update】and manually click【Check Version】 to trigger an alert.

1. Issue: No Sound in Voice Reminder

• Solution:
  • Step 1: Check if the POS volume is on (not muted).
  • Step 2: Ensure the [Voice Reminder] main switch is on.
  • Step 3: Restart the POS and try again.

1. Issue: Dish Item Department Sync Failure

• Solution:
  • Step 1: Check the network connection.
  • Step 2: Confirm the dish item is not locked on the BO end (e.g., currently being published).
  • Step 3: Click [Sync to Cloud] again.