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📘Help ManualRS POSOrder on POS

Order on POS

（For Cashiers / Store Staff）

1 Introduction

This manual will help you quickly master the POS ordering system. It guides you through core operations — from basic ordering and meal customisation to handling specific scenarios — and clearly explains the differences between quick-service and full-service restaurant modes.

2 Core Concepts: Quick-Service vs. Full-Service

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Q: What are the three basic service types I need to know?

A: The system supports three core types: Dine-in, Takeout, and Pickup.

Where do I set this? You can easily switch between them when creating an order.

What's the benefit? The system automatically adapts features based on your choice. For example, selecting "Takeout" will automatically calculate packaging fees.

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Q: What are the ways customers can place orders, and is it complicated?

A: There are multiple ordering channels, such as:

You take the order manually on the POS

Customers scan a code to add items to their cart

You process phone orders

Managing customer pre-orders

Orders from self-service kiosks

The good news is: The ordering logic is consistent across all channels. You only need to learn it once. The only difference is where you access them.

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Q: What are the two main modes I'll use daily, and what's the core difference?

A: They are Quick-Service and Full-Service.

Quick-Service: Focus on speed. No table management. Order and pay immediately.

Full-Service: Focus on experience. Start by opening a table, managing dish status (e.g., hold, rush), and paying later.

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Q: Which mode should I use, Quick-Service or Full-Service?

A: It depends on the service flow you need:

Quick-Service: When you need the fastest transaction. The flow is "Quick Order → Payment → Checkout" and involves no table management.

Full-Service: When you need to provide a full dining experience. The flow is "Open Table → Order → Manage Dish Status (e.g., Hold/Start/Urgent Dish) → Checkout". It's more detailed and gives you better control over the kitchen flow.

3 Core Ordering Workflows

3.1 Quick-Service: How do I complete an order quickly?

  • Step 1: Start: After logging in, select【Quick-Service Mode】directly.

  • Step 2: Select Type: Default is Dine-in. Need to change to Takeout or Pickup? The system will prompt you for an address or pick up number.

  • Step 3: Add Items:

    • Tap to Add: Click on menu items. If there are options (e.g., Large/Medium/Small), a pop-up will ask for your selection.
    • Scan to Cart: Scan the item’s barcode to add it quickly.
    • Quick PLU Entry: Know the item code? Just type it in.

  • Step 4: Customize: Select item → Tap【Modify】 → Choose flavors or adjustments

  • Step 5: Checkout: Tap【Pay】 → Select payment method (Cash, Card, Scan)→ Receipt prints automatically

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Notes:

Fast food does not support pre-ordering, waiting, or calling functions; orders are directly placed and served.

Supports packaging; select the item and click【Package】, the system calculates packaging fees automatically (per item configuration).

3.2 Full-Service: How do I manage the full experience of a table?

  • Step 1: Open Table: Go to【Table Management】, select the area and table. Enter the guest count, click 【Open Table】.

    • Q: What if customers want to combine tables?
    • A: Use the 【Combine Tables】 feature to link multiple tables.

  • Step 2: Ordering: You’ll enter the ordering screen automatically. Use all methods to add items.

    • Handling Special Items:
      • Weight-Based Items: You need to manually enter the weight to calculate the price.
      • Market-Price Items: A pop-up will ask you to enter the current price.
      • Hot Pot Soup Base: You need to select the pot type (e.g., Single, Dual) and flavors.

  • Step 3: Manage Kitchen Instructions: This is the core of Full-Service mode.

    • Hold: The party isn’t all here yet? Select items, click【Hold】, and the kitchen won’t start them.
    • Start Dish: The party is all here and ready for the held items? Click【Start】 to notify the kitchen.
    • Urge Dishes: A dish takes too long? Click【Urge Dishes】 to send a priority reminder to the kitchen.
    • Pending Order: For sent dishes needing pause, click【Pending Order】check dishes, and the kitchen pauses preparation.

  • Handle Special Requests:

    • Items Transfer: Was a dish sent to the wrong table? Use【Transfer Dish】 to move it to the correct table.
    • Present/Adjust: Select a dish, click【Present】and choose a reason (e.g., “Customer Complaint”), or click【Adjust Price】to enter a new price (requires permission)
    • No Prep: For dishes already served but needed again, click【Reorder】, check target dishes, kitchen records the order without printing

  • Checkout: Click【Checkout】

    • You can process combined payments for linked tables.
    • Partial payments are supported.
    • After successful payment, print the receipt and remember to click【Close Table】 to free up the table.
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Notes:

Formal dining orders can be temporarily stored (suspended), with subsequent submission for continued operation.

Hold, Start Dish and Urge Dishes functions only support unsent/sent but not served dishes.

After linking/combining tables, dishes can be transferred across tables, and bills support separate or combined payments.

4 Dish Customization Operation

4.1 Flavor and Side Dish Selection

  • Step 1: Start Customizing

    • Select the item and tap【Modify】
    • Or enable【Always Show Flavors】to access options directly below the menu

  • Step 2: Customization Options

    • Flavors & Preparation: Select category (e.g., “Sweetness”, “Temperature”), check desired options (multiple selections allowed within system limits)
    • Side Dishes: Check required sides below flavor options, adjust quantities as needed
    • Price Display: Additional charges automatically calculated and shown below item

  • Step 3: Special Features

    • Supports prefix/suffix modifiers (e.g., “Light”, “Extra”)
    • Automatically adapts to multiple languages

4.2 Special Item Types

  1. Weight-Based Items: After selecting a weight-based item, tap【Confirm Weight】to enter actual weight (when not connected to a scale)
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Note: Weight must be confirmed before checkout; multiple weight-based items require individual confirmation

  1. Market-Price Items: Enter current price in pop-up after selection (or pre-set in【Market Price】function)
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Note:【Daily Valid】prices reset to zero after daily settlement and require re-entry

  1. Hot Pot Soup Bases: Select hot pot base → Choose pot type (Single/Dual/Quad) → Select corresponding flavors → Confirm addition
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Note: Dual pots require 2 flavors, quad pots require 4 flavors; must complete selection to confirm

4.3 Size & Quantity Adjustments

  • Size Adjustment:

    • Multi-portion items (e.g., Large/Medium/Small) automatically show a selection pop-up
    • Can modify via【Size】option for items in the cart

  • Quantity Adjustment:

    • Use the ± buttons next to the item quantity in the cart
    • Or double-click the quantity field to enter manually (must comply with min/max limits)

5 Special Scenario Ordering Functions

5.1 All-You-Can-Eat Buffet

When to Use: Buffet restaurants with tiered pricing

  • Step 1: After opening a table, switch to the “Buffet” section
  • Step 2: Select appropriate pricing tier (Adult/Child/Group)
  • Step 3: Adjust quantity based on headcount (use ± buttons or manual entry)
  • Step 4: The system automatically adds base items; you can then select included free items
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Note: System enforces per-person or per-table limits; exceeding limits prevents additional orders

5.2 Signature Dishes

5.2.1 One-Fish-Multi-Way

  • How to Order: Select【One-Fish-Multi-Way】→ Choose fish portions (head, body, etc.) → Select cooking method for each portion → Confirm addition
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Please Note: Each portion can have unique preparation; additional charges may apply; refunds require returning the entire dish

5.2.2 Create-Your-Own-Combo

  • How to Order: Tap【Create-Your-Own-Combo】→ Select main base → Add complementary items → Set flavor preferences → Confirm completion
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Please Note: Combined dishes prepared together at main station, not split across workstations

5.3 Pre-Orders & Phone Orders

5.3.1 Pre-Orders

  • Access: Find “Pre-Orders” in the main menu (no table setup required)
  • Steps: Select items → Optionally print pre-order slip → Tap【Hold】to save temporarily → Later assign to specific table
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Note: Pre-orders have no order number; marked as "Pre-Order" when held; modifiable after table assignment

5.3.2 Phone Orders

  • Access: Order screen →【More】options →【Phone Order】
  • Steps: Enter customer details → Set pickup/delivery time → Select items → Save order → Process later in order centre
  • Time Savers:【Repeat Last Order】for quick copying; auto-address for delivery fees
  • Can’t find it? Check custom functions in【More】or refer to section 4.5

5.4 Coupon Redemption

  • Access: Order screen →【More】→【Coupon redemption】or tap【Voucher】at checkout
  • How to Use: Enter or scan voucher code → System automatically validates and applies discount
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Note: Once redeemed, it cannot be revoked. To reverse redemption, please contact the administrator.

5.5 Additional Functions

  • Customization: Order screen →【More】→【Custom Function Bar】
  • How to Use: Tap ”+” to add frequently used functions or payment methods; editable display text

6 Core Function Differences Between Quick-Service and Full-Service

Function Module

Fast Food Support

Formal Dining Support

Operation Entry

Table Open/Close

×

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Table Management → Select Table → Open/Close Table

Hold/Fire

×

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Ordering Interface → More → Hold/Fire

Rush/Pending Order

×

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Ordering Interface → More → Rush/Pending Order

Transfer/Copy Dishes

×

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Ordering Interface → More → Transfer/Copy Dishes

Pre-order

×

√

Main Menu → Pre-order

Combo Fast Select/Adjust Price

×

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Ordering Interface → More → Combo Fast Select/Adjust Price

Table Linking/Combining

×

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Table Management → Link/Combine Tables

Cash Fast Pay

√

×

Ordering Interface → Cash Fast Pay

7 FAQs

  1. Issue: Cannot Add Dishes
  • Solution:
    • Step 1: Check the dish sale time (BO end)
    • Step 2: Confirm dish is not sold out (“Sold out” displayed)
    • Step 3: Verify business type compatibility (e.g., takeout-only dishes)
  1. Issue: Flavor Not Displayed
  • Solution:
    • Step 1: Check dish flavor group configuration (BO end)
    • Step 2: Enable【Flavor Display】parameter (Settings → Ordering Settings)
    • Step 3: Refresh page or restart application
  1. Issue: Cannot Confirm Weight
  • Solution:
    • Step 1: Ensure dish is set as “Weighing Dish” (BO dish type)
    • Step 2: Check electronic scale connection (manual input if disconnected)
    • Step 3: Weight input must be greater than 0
  1. Issue: Cannot open Table in Formal Dining
  • Solution:
    • Step 1: Check table occupancy (” Open Table” status)
    • Step 2: Confirm permission (needs “Open Table” permission)
    • Step 3: Refresh table list or restart application
  1. Issue: Coupon Redemption Fails
  • Solution:
    • Step 1: Verify coupon validity (not expired/used)
    • Step 2: Ensure dish matches coupon applicability
    • Step 3: Check network status, retry if network error
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Table Order on POS