Table Order on POS

（For Cashiers / Store Staff）

1 Introduction

This guide covers table management in the POS system, including basic operations, table combining/merging/splitting, reservation handling, and bill processing - everything you need for efficient full-service and banquet operations.

2 Basic Table Operations

2.1 Accessing Table Management

• After logging into the POS system, tap【Table Order】on the main menu
• The page defaults to showing【All Tables】, and you can switch between areas (e.g., “Floor 1,” “Floor 2”) or combined table groups using the top tabs

2.2 Opening a Table

1. Step 1: Tap【Empty Table】(shown as vacant) to open the table dialog
2. Step 2: Enter guest count (required, 1-99 people, default equal to the table’s seating capacity)
3. Step 3: Optionally add customer name and phone
4. Step 4: Tap【Confirm】, table status changes to【In Use】, automatically enters the ordering screen

2.3 Clearing a Table

• Auto Clear: The System automatically resets tables after payment
• Manual Clear:
  • Table shows【Pending Clear】after payment
  • Click on the pending clearing table, and a dialog will prompt 【Clear Table?】 Click【Confirm】to complete clearing

2.4 Cancel Opening the Table

• If no items are ordered after opening the table and you need to cancel the opening and reset the table to empty:
  1. Order screen →【More】→【Cancel Opening the Table】
  2. Or long-press the table and select【Cancel Opening the Table】

3 Special Table Operations

3.1 Combine Table

• When to Use: Large groups needing connected tables but separate bills

• Steps:

  • Step 1: Enter the table page, tap the top【Combine】button
  • Step 2: On the left, select【New Group】, and on the right, check the empty/open tables to combine (at least 2 tables)
  • Step 3: Click【Confirm】to create a group (e.g., “Group 1”), and the tables will display a group label

• Post-combination operations:

  • Click any grouped table to swipe left/right to view orders from other tables in the group
  • During billing, you can choose【Bill Separately】or【Combine Bill】
  • To detach tables: Enter the group → click【Detach】→ confirm to reset tables to individual status

3.2 Merge Table

• When to Use: Suitable for guests merging multiple tables for a single bill (e.g., merging 3 tables into 1 for billing)
• Steps:
  • Step 1: Enter the table page and click the top【Merge Table】button
  • Step 2: On the right, check the open tables to merge (at least 2 tables, with no unplaced orders)
  • Step 3: Click【Confirm】, the dialog will prompt “Merge to the last table,” and after confirmation:
    • All items, discounts, and fees from all tables are merged into the last table’s bill
    • Source tables are automatically cleared, retaining only the target table’s open status
    • For billing, only operate on the target table’s bill

3.3 Split New Table

• When to Use: Suitable for serving multiple groups at one table (e.g., a 4-person table split into 2 groups)
• Benefits: Independent ordering and payment for each group
• Steps:
  • Step 1: Enter an open table, Long-press the occupied table, select【New Order】
  • Step 2: Enter guest count for new group to generate a new bill (table name shown as “Original Table1,” e.g., “Lobby- C031”)
  • Step 3: After splitting the table:
    • Click the table to prompt a selection for the bill to operate (distinguishing between the two group orders)
    • Each group can add items and settle bills separately, without affecting the other
    • After any group settles, only that bill closes; the table continues to retain other orders

4 Reservation Management

4.1 Handling Online Reservations

When guests book online (e.g., via applets), the POS operations are as follows:

• Step 1: Click the main menu【Message Center】→【New Reservations】to view the list of pending orders

• Step 2: Click the reservation order to view guest information (name, number, reservation time, preferences)

• Step 3: Receiving operations:

  • 【Accept】: Choose【Assign Table】(directly assign a table) or【Do Not Assign Yet】(assign later).
  • 【Reject】: Choose a reason for rejection (e.g., “Overbooked,” “Incorrect Phone”) and notify the guest.

• Step 4: After accepting:

  • Pending Allocation: Enter the table page【More】→【Assign】→ specify a table
  • When guests arrive, click the reserved table →【Seat】→ confirm actual attendance → open the table for ordering

4.2 Creating Reservations — Manual Entry on POS

• When to Use: Suitable for in-person/telephone reservations
• Steps:
  • Step 1: Table page →【More】→【New Reservation】
  • Step 2: Enter date, time, headcount and guest details (required)
  • Step 3: Fill in guest preferences (e.g., “Birthday Celebration,” “Allergy Notes”) (Optional)
  • Step 4: Click【Confirm】to set the reservation to “Accepted & Pending Allocation”; allocate tables later or upon guest arrival.

5 Bill Processing

5.1 Splitting Bills — Dividing a Bill for Separate Payments

• When to Use: Suitable for guests wishing to split the bill
• Steps:
  • Step 1: Enter the ordering page, click【More】→【Split】
  • Step 2: Choose a splitting method:
    • Split by Seat: Split bills according to pre-set seats.
    • Split Equally: Evenly distribute the amount by the headcount
    • Split Item: Manually select items to distribute to different sub-bills
  • Step 3: Click【Confirm】to generate sub-bills (e.g., “#1218-1,” “#1218-2”), each settled separately

5.2 Printing Pre-Checks and Table Lock

• When to Use: Suitable for guests requesting to review the bill to prevent additional orders
• Steps:
  • Step 1: Enter the ordering page, click【Print Pre-check】→ select【Print This Bill】or【Print All Sub-bills】
  • If the system has “Lock Table After Pre-check” enabled:
    • Auto Lock: Prevents order changes after pre-check
    • To unlock: Enter the table → click【Cancel Pre Check-Out】to restore editing

6 Special Scenarios

6.1 Table Time Management

• When to Use: Suitable for buffets (e.g., 2-hour dining limit) with overtime alerts
• System settings: Enter【Settings】→【Countdown Reminder】→ enable “Alert After Table Opening.”
• Set alert rules (e.g., “Alert 30 Minutes Early,” “Red Warning for Overtime”)
• After opening a table, a countdown timer displays (e.g., “01:59:00”), and upon overtime:
  • The table background changes to red, and a pop-up alerts “Dining Overtime.”
  • Servers can manually extend the time (requires permissions).

6.2 Minimum Spending

• When to Use: Suitable for setting minimum spend in private rooms (e.g., $100/table)
• When a table is set with a minimum spend, during ordering:
  • If the total item amount < minimum spend, an “Add Minimum Spend Fee” is automatically added (e.g., spend $80, add $20).
  • If the total item amount ≥ minimum spend, the “Add Minimum Spend Fee” is automatically removed.

7 FAQs

1. Issue: Can’t combine/merge tables?

• Solution: Check if conditions are met:
  • Combining requires at least 2 tables with no unplaced orders
  • Merging requires all tables to have placed orders with no unpaid items

1. Issue: Cannot distinguish bills after splitting tables?

• Solution: Clicking the table will display all bill summaries in a pop-up (e.g., “#1218-1 (2 people, $120)”), and choose the corresponding bill.

1. Issue: No table available for reservation?

• Solution: Enter【Message Center】→【Pending Allocation Reservations】→ click【Assign】and choose an available table for the guest

1. Issue: Table locked and uneditable?

• Solution: Confirm if “Lock Table After Pre-check” is enabled, enter the table → click【Cancel Pre Check-Out】to unlock; or contact an administrator with “Unlock Permissions” to release