Recipts

(for Cashiers and Store Managers)

1 Introduction

This guide focuses on the full functionality of receipt printing in the POS system. It outlines processes for configuring receipt templates, printing various types of receipts, and customizing fields. With clear and simple steps, it helps you understand different receipt printing standards to meet restaurant, kitchen, and customer needs.

2 Basics of Receipt Printing

2.1 Key Receipt Types and Uses

Receipt Type	Printing Trigger	Core Use
Kitchen Ticket (Single/Multiple Dishes)	After order placement	Kitchen receives instructions for food preparation, including modifiers and specifications.
Table Change Ticket	When customers change tables	Notifies kitchen/front desk to update table info to avoid errors.
Fire Order Ticket	When customers confirm start dishes	Notifies the kitchen to start preparing dishes.
Rush Order Receipt	When customers request faster service	Alerts the kitchen to prioritize specific dishes, with expedited count.
Pending Order Ticket	When customers request to delay serving	Notifies the kitchen to pause the preparation of specific dishes.
Item Transfer Receipt	When dishes are moved to another table	Updates table info to ensure correct delivery.
Expedite Receipt	After ordering	Controls serving order, helps staff verify dishes.
Hold Ticket	After sitting and ordering	Placed on the table for dish and service status verification.
Membership recharge/purchase ticket	After member recharge/purchase	Acts as a record for member account balance and points changes.
Delivery Customer Union / Payment receipt (Pickup)	After Delivery/self-pickup order settlement	Serves as proof of order, includes the address and pickup number.
Refund Ticket	When order is refunded/partially refunded	Records refund amount, method, and reason for reconciliation.
Kitchen ticket (Delivery)/Void ticket	During Delivery/order return	Used by the kitchen for Delivery orders/returns processing.

2.2 Common Field Descriptions

All receipts include basic fields by default, with options to customize:

• Core Identifiers: Order ID, transaction number, table/pickup number, store name.
• Basic Info: Number of people, order type (dine-in/Delivery/self-pickup), order source (e.g., app/POS).
• Operation Info: Operator, print time, order time.
• Notes: General order notes (e.g., “mild, no cilantro”), dish-specific notes (e.g., “less salt, extra vinegar”).

3 Receipt Template Configuration

4 Accessing Configuration

• Log in to the POS system, go to【Settings】→【Receipt Template Management】
• Select the desired receipt type (e.g., “Start dishes Ticket”, “Urge dishes Ticket”) to enter the template editing page.

4.1 Core Configuration Features

4.1.1 Customizing Fields

• Add Fields:

  • In the dish info area, add “Dish Status” (Urge dishes/hold, etc.), “Discounted Price”, “Count Specification” (e.g., pieces/servings), and “Seat Number” (for fine dining).
  • In the basic info area, add “Pre-order Flag”, “Delivery Pickup Barcode”, “Backup Info” (e.g., “Sent to Backup, Original Department: X”).

• Edit Fields:

  • Modify default content (e.g., change “Service Area” default from “Main Hall” to “Zone A”).
  • Automatic translation for all fields, no need for separate language templates.

• Hide unnecessary fields to save space (e.g., non-preorder fields).

4.1.2 Adjusting Template Layout

• Field Sorting:

  • Use【Move Up/Down】buttons or drag fields to reorder.
  • Allow two fields per line (e.g., “Table Number” and “Number of People”), with alignment options.

• Format Optimization:

  • Insert lines or blank spaces to separate info areas (e.g., between dish and note areas).
  • Add custom text (e.g., “For invoices, please contact the cashier”).

• Grouping (Multiple-Dish Orders):

  • Group by “Department”, “Pocket”, “Packaging”, “Serving Order”.
  • Show group name and total amount, aiding kitchen staff in preparation.

5 Printing Processes for Different Receipts

5.1 Kitchen Tickets (Kitchen/Fire/Rush Order Tickets)

5.1.1 Kitchen Order Ticket Printing

• Process:

  1. Trigger automatically after order confirmation, or manually click【Print Kitchen Order Ticket】
  2. Single Dish: Each dish gets an individual ticket, showing its status, taste, and specs, ideal for complex dishes.
  3. Multiple Dishes: Combine dishes on one ticket, grouped by department for simple dishes.

• Special Configurations:

  • Dish Barcode: Add【Dish Barcode】for marking off items.
  • Verification Code: Generate a scannable “Verification Code” (in barcode format) to easily confirm dish preparation.
  • When switching to a backup dish, the “Backup Printing Information” must be displayed to instruct the kitchen to redirect the order.

5.1.2 Urge dishes/Pending order Ticket Printing

• Urge dishes Ticket:

  • Entry: Click【Urge dishes】in order details, select target dishes.
  • Receipt Displays: Dish name, table number, expedite count, operation time.

• Pending Order Ticket:

  • Entry: Click【Pending Order】in order details, select dishes.
  • Receipt Displays: Dish name, table number, optional pending reason.

5.2 Customer Receipts (Table/Delivery/Pickup Receipts)

5.2.1 Table Receipt Printing

• Entry: After ordering, click【Print Customer Order Ticket】
• Content: Includes table number, dish list, membership info if any, and order notes.

5.2.2 Delivery/Pickup Receipt Printing

• Delivery Customer Copy:

  • Trigger: Automatically prints after order settlement.
  • Fields: Customer name, address, phone number, pickup number, delivery method, and dish list.

• Self-Pickup Receipt:

  • Trigger: Manual/automatic print after settlement.
  • Fields: Customer name, phone number, pickup number, dish list, and notes.

5.3 Membership/Refund Receipts

5.3.1 Membership recharge/purchase ticket

• Trigger: After member credit/consumption, system prompts for printing.
• Fields:
  • Recharge Slip: Card number, name, credit amount, bonus value/points, pre/post-transaction value.
  • Purchase Slip: Card number, name, spend amount, value/points change, transaction ID.
  • Special Feature: Print the invoice QR code for easy invoice generation.

5.3.2 Refund Receipt Printing

• Entry: After confirming order refund/partial refund, click【Print Refund Receipt】
• Fields: Order ID, refund amount, method (cash/credit, etc.), reason, operator, print time.

6 FAQs

1. Issue: Incomplete Field Display

• Solution:
  • Check if “Two Fields Per Line” is enabled, adjust field width
  • Hide unnecessary fields
  • Adjust font size for clarity

1. Issue: Kitchen Didn’t Receive the Kitchen Order Ticket

• Solution:
  • Ensure the printer is powered and connected
  • Check if the “Kitchen Order Ticket” auto-print rule is set
  • Manually reprint and verify printer port settings

1. Issue: Missing Dish Notes

• Solution:
  • Check if the【Dish Notes】field is enabled in the template
  • Ensure notes are correctly entered during ordering
  • Save the template and reprint for testing

1. Issue: Missing Points Change on Member Receipts

• Solution:
  • In the “Membership Credit/Consumption Slip” template, ensure “Pre-Transaction Points”/“Post-Transaction Points” fields are added
  • Verify if transaction triggered points change
  • Reconfigure and save the template.

1. Issue: Missing Pickup Barcode on Delivery Receipts

• Solution:
  • Add “Delivery Pickup Barcode” field in the “Delivery Customer Copy” template
  • Ensure the pickup number is generated correctly
  • Reprint receipt to display barcode

7 Need Help?

• Permission Required: Template configuration requires admin access; cashiers can only manually print receipts.
• Further Assistance: Access【Settings → Help Center】for tutorials or contact the store manager for issues not covered.