Promotion

1 Introduction

This guide covers promotion execution and coupon redemption in the POS system, including discount types, execution order, redemption rules, and key considerations for accurate revenue tracking.

2 Basics of Promotions and Discounts

2.1 Key Types of Discounts

2.2 Core Rules

• Priority Principle:

  • Local free items, price adjustments > Promotions > Local discounts (execute in this order when recalculating discounts)

• Stacking Limits:

  • No stacking discounts (platform coupons cannot be combined with store discounts or promotions on the same item)

• Execution Method:

  • Online restaurant promotions automatically execute in the set order
  • Offline POS supports automatic execution if selected

3 Promotion Execution Order

3.1 Order Configuration

• Log in to the BO end, go to【Marketing → Promotions Management → Promotion Execution Order Settings】
• Set the execution order for【Promotions】and【Coupons】separately, adjust the sequence number, and select whether to auto-execute (only effective for offline POS).

3.2 Default Execution Order (Customizable)

Category	Default Execution Order	Key Notes
Promotions	Member Price → 2. Special Price → 3. Member Discount → 4. Product Discount → 5. Product Price Reduction → 6. Others (e.g., gifts, add-on deals)	Execute in sequence number order, applicable promotions activate automatically
Coupons	Member Price → 2. Special Price → 3. Member Discount → 4. Product Discount	Sort and execute independently from promotions

3.3 Effective Rules

• Online Orders: Automatically execute in the set order, no manual adjustment allowed.
• Offline POS Orders: If “Auto-Execute” is checked, promotions activate in order; if not, corresponding discounts must be manually triggered.

4 Coupon Redemption and Coordination with Promotions & Discounts

4.1 Redeem Coupon First, Then Promotions/Discounts

4.1.1 Coupon First, Then Present/Adjust Price

• Applicable items of the coupon: Free item and price adjustment buttons are disabled; local free items or price adjustments cannot be executed.
• Non-applicable items: Free items or price adjustments can be executed normally; if the cash voucher has no applicable items, the discount amount will be adjusted automatically after redemption.

4.1.2 Coupon First, Then Promotions

• Platform coupons with applicable items: These items do not participate in any promotions (e.g., discounts or price reductions).
• Platform coupons with no applicable items: All items can participate in promotions, and the cash voucher discount amount will be adjusted accordingly after applying for the promotional discount.

4.1.3 Coupon First, Then Local Discounts

• Platform/Member coupons with applicable items: These items will not receive local discounts; they are excluded from discount calculations.
• Platform/Member coupons with no applicable items: Local discounts can be applied normally.
• Member discount coupons: Same logic as local discounts; if applicable items overlap with redeemed coupon items, discounts are not applied.
• Third-party coupons: Follow platform coupon logic
• Custom coupons: No limitations, can be freely combined.

4.2 Promotions/Discounts First, Then Redeem Coupon

4.2.1 Present/Adjust Price First, Then Coupon

• Applicable items of the coupon: If Present or Adjust Price have been applied, the coupon cannot be redeemed; a prompt will appear indicating “Promotion executed, cancel before redeeming coupon”.
• Non-applicable items: Coupons can be redeemed normally without affecting discount validity.

4.2.2 Promotions First, Then Coupon

• After executing a promotion, coupon discount amounts are calculated based on the discounted price.
• If recalculating marketing discounts changes applicable item prices, the coupon discount amount will also adjust.

4.2.3 Local Discounts First, Then Coupon

• Platform/Member/Third-party coupons:

  • Applicable items: If local discounts have been applied, the coupon cannot be redeemed; a prompt will appear indicating “Discount executed, cancel before redeeming coupon”.
  • Non-applicable items: Discounts remain valid; coupons deduct from the discounted price, and coupon discount amounts adjust if discount amounts change.

• Custom coupons: No restrictions, can be redeemed normally.

5 Key Coupon Redemption Rules

5.1 Group Purchase Coupons

• Execution Priority: Execute first, deduct from the original price of items.
• Stacking Limits: Cannot be combined with local discounts or promotions on the same item.

5.2 Cash Vouchers

• Execution Priority: Execute last, deduct from the total discounted price of items.
• Stacking Rules: Can be combined with promotions (deduct the remaining amount after executing promotions based on priority)

5.3 Member Coupons

• Applicable Rules: Member coupons with conditions do not apply to local discounts.
• Stacking Limits: No repeated discounts if applicable items overlap with platform coupons.
• Redemption Logic: Redeem according to the coupon’s applicable range, and deduct amounts based on rules (original or discounted prices).

6 Common Operational Tips

7 FAQs

1. Scenario: Coupon redemption prompts “Promotion/Discount executed”

   • Cancel executed promotion or local discount
   • Redeem the coupon again
   • If cancellation isn’t needed, use a non-conflicting coupon

2. Scenario: Coupon discount amount is 0

   • Check if coupon applicable items are all free/price-adjusted
   • Manually remove the coupon
   • Choose an applicable coupon or proceed to checkout

3. Scenario: Promotion not automatically applied

   • Check if “Auto-Execute” is selected on the backend (offline POS only)
   • Confirm items meet promotion conditions (like minimum spend or eligible products)
   • Manually trigger promotion

4. Scenario: Duplicate discounts on the same item

   • Verify discount types (check if the platform coupon and local discount apply to the same item)
   • Cancel one of the discounts
   • Keep the appropriate discount based on priority

8 Need Help?

• Creation and editing of promotions and coupons must be done at the BO end; POS only supports execution and redemption.
• If you encounter issues not mentioned here, go to【Settings → Help Center】for video tutorials or contact your store manager.